Robin Kumar Das Dhaka Diaries /Feb 2020
In
corporate life, we frequently come across the word “Commitment”. Either hear
the same from our superiors or we keep saying it to the team below. And often
success or failure in an assignment, personal or profession is linked to our
association to this word “commitment”. What does the word “commitment “means?
Few of the dictionary meaning is as follow; the state or quality of being
dedicated to a cause, activity etc. Another meaning says, “a promise or
firm decision to do something”. For me, the word “Commitment” invokes a strong
sense of intention and focus. It typically is accompanied by a statement of
purpose or a plan of action.
I have spent
17 years in my current and the only organization worked for, I feel I have a
strong solid engagement build on trust and commitment. This “commitment “has
been defining the behaviours that is displayed with a strong focus on the
outcome. Well as a manager when you lead a team, you are always on stage, with
the audience focused on every action you take, leaving no choice to be
committed or not. You also cherish a strong belief that your long service in
the organization is noted and recorded. And the at the right time the system
will speak for you. But is this the reality? The irony in this journey is that
you work for multiple bosses and supported by multiple human resources
structure. In the last 17 years, I have worked for seven bosses and multiples
of that in the HR structure. So, who cares how committed you have been in the
last six roles till you arrived there? As you move across the organization you
are as good today as you deliver in the new role. As people change, structure
change you are back to the same mountain climb again. You start from the basics
again; knowing what is expected of you at work, focusing on individual
performance and fitting into the new structure!
Your journey has started fresh again. And the worst part, for a better
opportunity in the same organization you go through an assessment process, a
the fresh round of evaluation and you must respond to question like your key
achievement, the reason for success, and how you fit in the new role as you are
just introduced to the organization.
I often
wonder, how an organization with modern age data analytic and intelligence is
digging deeper into the understanding of millions of customers; their buying
behaviour, shopping pattern, internet habit and designing strategies to target
them. Still simpler, you get into any smallest of the workshop and give your
car registration no, you can get the entire history of the car with details of
services done in any part of the country in a similar brand workshop called
the vehicle history! Many organizations have such comprehensive loyalty and
rewards program to pay back to the customers for the trust shown in the brand.
Are you aware of any such mechanism to measure the loyalty and commitment
factor for our own employees? I wish if I can just put the employee
identification number in a portal and get the complete download of the
employee, what he has done for the organization in the last so many years, the
laurels he has earned amongst his peers and superiors. Can I create a tool that
will give the commitment score, you may call it the “Commitment Index? A
balanced scorecard coming out of various factors like numbers of years in the
organization, the diversity of roles handled, the intensity of difficulty in
the assignment, successes in the previous assignment, the appraisal ratings,
the average period to get a promotion and so on. At one click of the button,
you have the complete scorecard, somewhat like the CIBIL rating which evaluates
the creditworthiness of the customer, in this case, the “commitment
worthiness”. Along with numeric scores, it can have qualitative ratings from
all previous managers elaborating on his skills, ability to handle the
challenging situation, flexibility, resilience and many such attributes. Not
just for profession growth and opportunity, something we can share this with
the family and feel good about it. In fact, it will be a way to show to your
wife that you are not so bad at work, as she presumes you are at home!
To my
limited knowledge, I have not come across such an employee management index.
So, it brings me back to the topic where I started. Is commitment a “virtue” in
the present-day volatile work environment or it is just a “choice “you have
made. If I take it a virtue, you create those expectation to yourself that your
organization will always remember it and pay it back to you. And if it does not
happen, you get into a state of disillusionment. You are broken and you
desperately start looking for an outlet to establish how committed you were in
your work. So, who is the one who would
remember you?
Many times,
when the organization in your purview is going through a tough time, you get
desperate and you take that extra pressure, put those extra efforts to put
things in order. You make the transition from being an employee to a guardian
of the organization. You start to display the traits of resilience and
perseverance like an entrepreneur struggling to establish his own
business. You do not realize that you
have moved away ahead from the goals that have been signed off with you at the
beginning for the year. Even your personal life gets into a spin and family
becomes a party to the stress. What should you expect in returns? So again, the question-who is the one to remember you? Your organization is too big! It is
again back to the same point that it is a choice you have made for yourself and
not that is enforced on you.
Looking back
into my past make me feel happy that I have been treated with fairness and
honesty till now and getting the trust and respect. “Commitment” has thus been
the right choice to me. It has helped in number of ways
feel a
connection to the organization, feel that I fit in
bringing
purpose and dedication to my actions
setting the
right direction to move
strong
belief in my system
binding
myself intellectually and emotionally to a course of action
firming up
my decisions
making me
feel I am part of something special
Ultimately
its “Your Own Choice “whether you just want to be a count in the thousand or
few hundred thousand employees your organization employees. Or you want to the
“Be the One “who is here is make the difference “with no strings attached.
So, what is
your choice?
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